Consumable Products

Due to the nature of consumable goods, opened products cannot be returned or refunded.

Refunds or exchanges are only offered if there is a defect in the packaging or product itself.

Please inspect your order upon receipt and contact us within 48 hours should there be an issue.

Merchandise

Merchandise may be returned or exchanged within 14 days of receipt, provided the items are unused, in original condition, and with all packaging intact.

Refunds will be processed once returned items are received and inspected.

How to Request a Return or Refund

Contact our support team on hello@swurl.co.za with your order details and reason for return. We will provide instructions on how to proceed.